Shipping and Returns Policy
Valleychaingear.com is dedicated to providing outstanding customer service. Please review the return and shipping policies below. Our goal is to provide you with an easy and satisfactory shopping experience so that you will continue to use us for all of your parts and power transmission needs. In order to provide you with the lowest price possible, we drop ship most products directly from the manufacturer. This not only keeps cost low but speeds up the time for you to receive your material. Therefore, we have to adhere to our vendors’ return policies and procedures.
**Please note that most orders take 1-3 business days to ship for processing. However, some manufacturers have longer lead times. We recommend to call to check lead times before placing your order. Upgrading your shipping only has to do with transit time and DOES NOT upgrade your processing time.
Important! Damaged or Missing Items
Please inspect your order immediately and carefully check for damaged and/or missing items. If you order from different manufacturers your orders may arrive in multiple shipments. If you have damaged items DO NOT ACCEPT the shipment; please refuse the shipment from the carrier and contact customer service at (760) 744-4200 immediately and we will arrange for a replacement to be sent out. If you accept a shipment that has concealed damage you must call us within 24 hours of receipt of the material. All damaged material must be held for inspection for the carrier to determine whether credit can be issued. The customer is responsible for all freight claims resulting from damage in transit if they accept material from the carrier without noting the damage on the freight bill.
To quickly process your return please call customer service at (760) 744-4200 or email us at firstname.lastname@example.org. Please have your order # available, list of items you are wishing to return and the reason you are returning the product. Please note we do not do exchanges. Our customer service representative will provide you with a return authorization # (RGA) as well as return instructions. The return authorization # must be labeled clearly on the return address label. Returns will be rejected unless they have a pre-approved RGA #.
Please note all returns must be in their original packaging and are subject to a restocking fee depending on the manufacturer. Returns must be over $10.00 and within the last 30 days to qualify for a return. Please note there is a No Returns Policy on Custom and Made-to-Order items.
Please take your time when ordering and selecting products. We have created a user-friendly site and provided technical data to help make your product selection easier. We also have friendly and knowledgeable staff that are here to help answer any questions you may have.
Returns/Cancellations/Customer Order Error
Returns are subject to a restocking fee depending on the manufacturer. Original shipping cost will not be refunded. Custom and Made-to-Order parts are non-returnable. Customer is responsible for all return shipping fees. Once the material is returned and inspected, a credit will be issued to the original invoice less the original shipping cost, and any associated fees.
Note: You must be a U.S. resident 18 years or older to place an order using Valleychaingear.com.
What Information We Collect and How We Use It
Valleychaingear.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to provide information to us in order to view our site.
Valleychaingear.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors and other third parties. Please feel confident that we employ the most advanced technology for protecting your transaction information. At Valleychaingear.com we ensure a secure server ordering process.
TERMS AND CONDITIONS
2. Definitions: www.valleychaingear.com is the interactive online service operated by “Valley Chain and Gear, Inc.” and its Affiliates (collectively, "The Company") on the World Wide Web of the Internet. Our postal address is:
Valley Chain and Gear, Inc.
1050 Linda Vista Drive
San Marcos, CA, 92078
We can be reached via e-mail at email@example.com or by phone at 760-744-4200
6. Severability: You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms of the Agreement will remain in full force and effect. Additionally, should either party terminate this Agreement, sections 1, 2, 4, 5, 6 and 7 of this Agreement shall remain in full force and survive the termination of this agreement.
7. Applicable law: This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts located in San Diego County, California.