Shipping and Returns Policy

Valleychaingear.com is dedicated to providing outstanding customer service. Please review the return and shipping policies below. Our goal is to provide you with an easy and satisfactory shopping experience so that you will continue to use us for all of your parts and power transmission needs. In order to provide you with the lowest price possible, we drop ship most products directly from the manufacturer. This not only keeps cost low but speeds up the time for you to receive your material. Therefore, we have to adhere to our vendors’ return policies and procedures.

**Please note that most orders take 1-3 business days to ship for processing. However, some manufacturers have longer lead times. We recommend to call to check lead times before placing your order. Upgrading your shipping only has to do with transit time and DOES NOT upgrade your processing time.

Important! Damaged or Missing Items

Please inspect your order immediately and carefully check for damaged and/or missing items. If you order from different manufacturers your orders may arrive in multiple shipments. If you have damaged items DO NOT ACCEPT the shipment; please refuse the shipment from the carrier and contact customer service at (760) 744-4200 immediately and we will arrange for a replacement to be sent out. If you accept a shipment that has concealed damage you must call us within 24 hours of receipt of the material. All damaged material must be held for inspection for the carrier to determine whether credit can be issued. The customer is responsible for all freight claims resulting from damage in transit if they accept material from the carrier without noting the damage on the freight bill.

Return Policy

To quickly process your return please call customer service at (760) 744-4200 or email us at sales@valleychaingear.com. Please have your order # available, list of items you are wishing to return and the reason you are returning the product. Please note we do not do exchanges. Our customer service representative will provide you with a return authorization # (RGA) as well as return instructions. The return authorization # must be labeled clearly on the return address label. Returns will be rejected unless they have a pre-approved RGA #.

Please note all returns must be in their original packaging and are subject to a restocking fee depending on the manufacturer. Returns must be over $10.00 and within the last 30 days to qualify for a return. Please note there is a No Returns Policy on Custom and Made-to-Order items.

Please take your time when ordering and selecting products. We have created a user-friendly site and provided technical data to help make your product selection easier. We also have friendly and knowledgeable staff that are here to help answer any questions you may have.

Returns/Cancellations/Customer Order Error

Returns are subject to a restocking fee depending on the manufacturer. Original shipping cost will not be refunded. Custom and Made-to-Order parts are non-returnable. Customer is responsible for all return shipping fees. Once the material is returned and inspected, a credit will be issued to the original invoice less the original shipping cost, and any associated fees.

PRIVACY POLICY

This website ("Valleychaingear.com") is owned and operated by Valley Chain and Gear, Inc. Valleychaingear.com recognizes the importance of maintaining the privacy of our customers ("Customers"), and other website users (collectively "Users"), and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through Valleychaingear.com. This Policy applies only to Users accessing Valleychaingear.com from within the United States. This Policy is effective as of 11/1/16. We may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of Valleychaingear.com and will replace any prior Policies.

Note: You must be a U.S. resident 18 years or older to place an order using Valleychaingear.com.

What Information We Collect and How We Use It

Valleychaingear.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to provide information to us in order to view our site.

If you shop with us via Valleychaingear.com, we collect the following information about you: name, address, phone number, email address, billing information including billing zip code, credit card number, and expiration date. We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. Also, we will not share your email address with third parties.

Security

Valleychaingear.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors and other third parties. Please feel confident that we employ the most advanced technology for protecting your transaction information. At Valleychaingear.com we ensure a secure server ordering process.

 

TERMS AND CONDITIONS

1. Terms of use: Welcome to Valleychaingear.com Website ("Website"). Please review the following that governs your use of our Site ("Terms of Use"). Your continued use of our Website constitutes your agreement to follow and be bound by the Terms of Use.

2. Definitions: www.valleychaingear.com is the interactive online service operated by “Valley Chain and Gear, Inc.” and its Affiliates (collectively, "The Company") on the World Wide Web of the Internet. Our postal address is:
Valley Chain and Gear, Inc.

1050 Linda Vista Drive
Suite C
San Marcos, CA, 92078

We can be reached via e-mail at sales@valleychaingear.com or by phone at 760-744-4200

3. General: As we continue to develop our Website, we may from time to time, modify, alter or update these Terms of Use. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. We therefore encourage you to refer to these Terms of Use on an ongoing basis.

4. Disclaimer, limitation of liability, and indemnity: This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Company does not warrant that your use of this site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements. Your use of this site is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our site. The Company shall not be liable for any damages of any kind related to your use of this site. Although Valley Chain and Gear, Inc. endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Neither Valley Chain and Gear nor its related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. The Company is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or with any of Valley Chain and Gear’s terms of use, your sole and exclusive remedy is to discontinue using the site. You agree to indemnify, defend, and hold harmless The Company, its shareholders, officers, directors, employees, agents, distributors, vendors and related entities from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorney's fees, resulting or arising out of your breach of any of these terms of use.

5. Termination:These Terms of Use constitute an Agreement which is effective unless and until terminated by either you or The Company. You may terminate this agreement at any time by e-mailing sales@valleychaingear.com .The Company may also terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to this Website, if in The Company's sole discretion, you fail to comply with any term or provision in this Agreement. Upon any termination of this agreement, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as copies of such materials. These Terms of Use constitute the entire Agreement between you and The Company relating to the subject matter addressed herein.

6. Severability: You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms of the Agreement will remain in full force and effect. Additionally, should either party terminate this Agreement, sections 1, 2, 4, 5, 6 and 7 of this Agreement shall remain in full force and survive the termination of this agreement.

7. Applicable law: This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts located in San Diego County, California.